Often called “support services” or “outsourcing,” business services encompasses an array of functions that support a company’s operations and client relations. They include information technology, marketing and human resources, among other activities. The industry can be highly competitive and requires a wide range of skills and competencies. For those interested in a career in business services, the industry can provide a diverse range of opportunities that offer high pay and flexible working conditions.
Business services include the delivery of an entire business process, capability or project for a customer. These may include consulting, information technology and professional services such as legal advice. Outsourcing a business service allows the client to focus on their core products and leave noncore activities to professionals who can do them more cost-effectively and efficiently.
A business service can be provided by an internal department, such as the IT department of a retail store, or by an independent firm that specializes in providing a particular kind of business service, such as accounting firms and IT consultants. The types of business services can vary widely, depending on a company’s needs and the specific services offered by the provider.
In recent years, technology and digitalization have radically transformed the way that business services are delivered. These developments have made it possible for business service providers to expand their reach by offering their services through web platforms and systems, or via mobile apps. This has increased the number of options for companies that need to outsource their business processes, capabilities or projects to other providers.
Some of the most common business services are IT, consulting, HR, accounting and marketing. These sectors can be a great career choice for those with a wide range of interests and abilities, such as being creative and problem-solving, working well under pressure, having excellent interpersonal communication skills and having a strong technical background.
The industry is highly competitive, and employees in business services are generally paid above the national average for all industries. However, this sector can also be challenging for those who do not have good interpersonal and communication skills. The field can be fast-paced, and there are many high expectations for timely results. This can lead to stress, which can cause problems if not managed effectively.
There are a variety of ways to build a career in business services, including through internships and by earning certifications. These credentials can help job seekers stand out from the competition and improve their chances of finding employment. In addition to certifications, job seekers in business services should consider developing their interpersonal and communication skills by joining an online community that offers courses on leadership, public speaking and team-building.
The most important consideration when considering a career in business services is the industry itself. While the industry is rapidly expanding due to the impact of the coronavirus pandemic, it is still considered a service industry and not a manufacturing one. Consequently, the risk of work-related illness and injury is higher than in other sectors.